Terms of sale
These are the terms that apply when you buy from The Perfume Plug online. They take a few minutes to read and there is nothing hidden in them.
Who we are
The Perfume Plug is a licensed fragrance wholesaler with a retail shop at 2130 Hollywood Blvd, Suite B, Hollywood, Florida 33020.
We buy through authorised distributors, hold the stock in the shop and ship it ourselves. Nothing is drop-shipped and nothing is decanted.
Who can order
You must be 18 or older to place an order.
We ship to the continental United States only. We cannot ship to Alaska, Hawaii, Puerto Rico or other US territories, to APO or FPO addresses, or outside the country. An order with an address we cannot ship to will be cancelled and refunded.
Pricing and errors
Prices are in US dollars. Shipping and sales tax are added at checkout and shown before you pay.
Prices can change without notice. The price you pay is the price shown when you place the order.
Now and then a price or listing is wrong. If we find an error on an order you have already placed, we will contact you before it ships and give you the choice of paying the correct price or cancelling for a full refund. We will not ship a mispriced order without asking you first.
Orders and acceptance
Placing an order is an offer to buy. We accept it when we ship the bottle and send your shipping email, not before. Your card may be charged when the order is placed, but until we ship, either of us can cancel.
Stock moves weekly and some brands arrive in single bottles. If a bottle sells in the shop between your order and packing, we will tell you and refund you in full.
We may also cancel an order where the payment looks fraudulent or the address cannot be shipped to. If we cancel for any reason, you are refunded in full.
You can cancel an order by email at any time before it ships.
Shipping
Fragrance ships by insured ground only, within the continental United States. Fragrance is classed as a limited-quantity flammable liquid, so it cannot travel by air and we do not offer expedited shipping.
Orders placed before 2 pm ET leave the shop the same business day. Orders placed after that, or on a weekend or holiday, leave the next business day. Allow three to six business days for delivery.
Signature is required on orders over $300.
Every parcel is insured. If yours arrives damaged, email us with a photograph of the damage as soon as you can. We cover the return and replace or refund in full. If the carrier shows a parcel as delivered and you do not have it, tell us and we will open a claim with the carrier and the insurer.
Please check your address at checkout. A parcel delivered to an incorrect address you entered cannot be recovered by us.
Returns
Opened fragrance cannot be returned. Once the cellophane is off or the cap has been removed, the bottle is yours.
Sealed bottles may be returned within 14 days of delivery for a refund less return shipping. Email us first so we can send a label and expect the parcel. The bottle must come back in its original box with the cellophane intact.
Refunds go to the original payment method once the bottle is back in the shop and checked, usually within five business days of arrival.
If a bottle arrives damaged or the batch code does not match your shipping email, we cover the return and replace or refund in full. See the authenticity guarantee below.
Authenticity guarantee
Every bottle is photographed from the front and on its base, with the batch code legible, before it is packed. Those photographs are attached to your shipping email so the bottle in the box can be checked against the one that left the shop.
If the code on your bottle does not match the photograph in your shipping email, reply to it. We will replace the bottle or refund it in full, and we pay the return shipping.
Every bottle was bought through an authorised distributor. We can show the invoice for any bottle in the shop.
Limitation of liability
Our responsibility for any order is limited to the price you paid for it, including shipping. Depending on the problem, we will replace the bottle, refund you, or both, as set out above.
We are not responsible for losses that follow on from a late, lost or damaged parcel beyond that refund, such as a missed occasion. We are not responsible for delays caused by the carrier, weather or other events outside our control.
Fragrance is a cosmetic. Read the packaging and stop using a fragrance if it irritates your skin. We are not responsible for a reaction to a product used as its maker intended.
Nothing in these terms takes away rights that Florida law does not allow us to limit.
Governing law
These terms are governed by the laws of the State of Florida.
Most problems are sorted out with an email or a phone call. Any dispute that cannot be settled that way will be heard in the state or federal courts in Broward County, Florida.
Changes to these terms
We may update these terms. If we do, the effective date at the top of this page changes with them.
The version in force when you place an order is the one that applies to that order.
Contact
Questions about an order, a bottle or these terms go straight to the shop. We answer the same day we are open.
The Perfume Plug, 2130 Hollywood Blvd, Suite B, Hollywood, Florida 33020.
Phone (954) 821-1811. Email hello@theperfumeplug.com.